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You have questions…we’re here to help!

Are Benefit BrowBars at Macy’s open?

The waxing wait is over where local mandates are lifted! We are currently closed where local mandates dictate. Check the location menu to see if your local BrowBar is open…and know that we can’t wait to get ahold of those brows when the time comes. 

Can I get my brows waxed anywhere else?

Check our store locator to find out if your local Boutique or BrowBar is open. Refer to retailer websites for additional information on openings at Macy’s and Ulta.  

As BrowBars reopen, what precautions are being taken to ensure everyone’s health and safety?

For over 40 years, Benefit Cosmetics has been offering brow & beauty services that meet the very highest safety standards. Today, as the world’s leading employer of licensed aestheticians, we’ve trained our teams to take additional precautionary measures & follow a strict services protocol to make sure every customer’s experience is clean & safe.


Here are the precautions we are taking. Depending on where you are, these steps may change slightly based on local mandates::

  • All Benefit employees are required to take a temperature check upon store entry and mid way through their shift.
  • Employees are required to wear a face shield with a mask underneath at all times, as per local mandates.
  • All Benefit employees must wash & sanitize their hands before putting clean gloves on, before touching anything or every 30 minutes.
  • All employees are required to wear a new set of gloves with every client & to sanitize them throughout the service when necessary.
  • All waxing stations, chairs and rooms are thoroughly sanitized upon store opening, and disinfected again prior to and following each service using Health Canada approved disinfectant.
  • Our typical two seat service stations are now limited to one seat/customer per station.
  • We set up a fresh “sanitary maintenance area” for each client and all disposable tools are safely discarded after each service. Non-disposable tools such as tweezers & scissors are separated into a clearly labeled container for proper disinfecting.
  • All non-disposable tools are washed with warm soapy water and placed in high level Health Canada approved disinfectant. Before use, they are disinfected again, using alcohol.
  • We ask that only aestheticians handle testers to limit contamination risk. We sanitize all product testers before & after every use and use a single-use, disposable applicators to avoid cross-contamination.

How should I prepare for my upcoming beauty service?

We’re so glad to have you! For brow and facial waxing, just show up as your gorgeous self. For body waxing and tanning services, wear loose-fitting clothing, and exfoliate and hydrate your skin before coming in.

What should I consider the day of my appointment?

Please note that, in many states, we are unable to accommodate walk-ins. Please make an appointment before arriving.

I’m running late. What’s your late policy?

We do our best to accommodate everyone. Keep in mind that we may need to reschedule your appointment to the next available time if you are more than 5 minutes late.

What age do I need to be to receive a beauty service?

We love Benebabes of all ages! Clients who are 17 years and under must have a parent or guardian present at the time of the appointment to give consent for the service.

What if I need to move my appointment?

Plans change! You can cancel your existing appointment any of the following ways:

  • Via text or email, if opted in to receive appointment notifications
  • Online through your account

Once you have canceled your existing appointment, you will be asked if you’d like to book a new one.

Great! How do I create an account?

To create an account, either:

  1. Book an appointment and create a password on the last step
  2. On the homepage, scroll down below the location menu and click CREATE AN ACCOUNT
  3. The next time you come to book, login using the username and password you created!

It’s my birthday! How can I redeem my free Birthday Brow?

Happy birthday to you, Benebabe! We’d love to pamper you. Here’s how:

  • Book an brow wax during your birthday week (Sunday- Saturday)
  • Present a valid government photo ID
  • Enjoy your free birthday brow service

I’d like to see the same aesthie I saw last time. Can I view my past appointment details?

Sure! You can view past appointment details, rebook past services, and manage notification preferences by creating an account and logging in to book.

What if I forget my password?

Click forgot your password? below the sign in button and you will be emailed a password reset link.

I didn’t receive my appointment confirmation email...where is it?

If you are having issues receiving appointment-related emails, please check your junk folder just to be safe. Then, log into your account to manage your notification preferences. If you’re still not sure, give the Boutique or Brow Bar a call to confirm that your appointment is on the books.

I don’t live near a Benefit Brow Bar at Macy’s, but my brows could use some love. Where can I get a beauty service done?

We offer beauty services to Benebabes all over the world! Visit our store locator to find the nearest Benefit Boutique or BrowBar Beauty Counter.