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You have questions…we’re here to help!

Are your boutiques and brow bars still open?

Yes, we are still open for business at this time. We are closely monitoring the situation and under the advisory of CDC and WHO, will make the decision to close if recommended and necessary.

When will services resume?

We are closely monitoring the situation and hope to resume services very soon! We will be in touch the moment we resume services.

What should I do if I have an appointment scheduled?

Not to worry, we are cancelling all scheduled appointments. We will be in touch the moment we resume services.

Can I get my brows waxed anywhere else?

We’re sorry for the inconvenience, but services have been suspended at Macy’s and Ulta locations until further notice. We are working closely with our retail partners to monitor the situation and will be in touch the moment we resume services.

How should I prepare for my upcoming beauty service?

We’re so glad to have you! For brow and facial waxing, just show up as your gorgeous self. For body waxing and tanning services, wear loose-fitting clothing, and exfoliate and hydrate your skin before coming in.

I’m running late. What’s your late policy?

We do our best to accommodate everyone, including walk-in guests. Keep in mind that we may need to reschedule your appointment to the next available time if you are more than 5 minutes late.

What age do I need to be to receive a beauty service?

We love Benebabes of all ages! Clients who are 17 years and under must have a parent or guardian present at the time of the appointment to give consent for the service.

What if I need to move my appointment?

Plans change! You can cancel your existing appointment any of the following ways:

  • Via text or email, if opted in to receive appointment notifications
  • Online through your account

Once you have canceled your existing appointment, you will be asked if you’d like to book a new one.

Great! How do I create an account?

To create an account, either:

  1. Book an appointment and create a password on the last step
  2. On the homepage, scroll down below the location menu and click CREATE AN ACCOUNT
  3. The next time you come to book, login using the username and password you created!

It’s my birthday! How can I redeem my free Birthday Brow?

Happy birthday to you, Benebabe! We’d love to pamper you. Here’s how:

  • Book an brow wax during your birthday week (Sunday- Saturday)
  • Present a valid government photo ID
  • Enjoy your free birthday brow service

I’d like to see the aesthie I saw last time. Can I view my past appointment details?

Sure! You can view past appointment details, rebook past services, and manage notification preferences by creating an account and logging in to book.

What if I forget my password?

Click forgot your password? below the sign in button and you will be emailed a password reset link.

I didn’t receive my appointment confirmation email...where is it?

If you are having issues receiving appointment-related emails, please check your junk folder just to be safe. Then, log into your account to manage your notification preferences. If you’re still not sure, give the Boutique or Brow Bar a call to confirm that your appointment is on the books.

I don’t live near a Benefit Brow Bar at Macy’s, but my brows could use some love. Where can I get a beauty service done?

We offer beauty services to Benebabes all over the world! Visit our store locator to find the nearest Benefit Boutique or BrowBar Beauty Counter.